Warranty Solutions, LLC
24627 S. Lakeway Circle S.E.
Sun Lakes, AZ 85248
(303) 913-7678
Al Golden, President
QUALIFICATIONS / CREDENTIALS
Over 35 years management experience encompassing:
Operations Management
Legal Dispute Resolutions
Agency and Dealer Relations
Limiting Insurance Risk / Loss
Claims Call Center Management
Evaluating Underwriting Risk and Vehicle Rating
Marketing Training (Dealer Service Departments)
Performance Audits (Dealers / Insurance / Contracts)
Product Development (Insurance & Service Contract)
Program Development
Personnel Administration
Customer Relations Management
Contract Review and Compliance
In-House and Field Staff Training
Web Site Development and Marketing
Designing Private Label Service Contracts
Securing Administration and Insurance Services
EXPERIENCE
WARRANTY SOLUTIONS, LLC
(Consulting / Marketing Company) 2001 - Current
President, Sun Lakes (Phoenix) AZ
UNITED CAR CARE, INC. / AUTOMOTIVE UNDERWRITERS INSURANCE COMPANY 2002 - Current
Dispute Resolution Manager - Legal Department
Marketing Director
Risk Management Specialist
Greenwood Village, Colorado
AUTOMOTIVE UNDERWRITERS INSURANCE COMPANY, INC. A RISK RETENTION GROUP 2000 - 2001
President, Honolulu, Hawaii / Aurora, Colorado
UNITED CAR CARE, INC. / AUTOMOTIVE UNDERWRITERS INSURANCE COMPANY 1999 - 2000
Director of Operations, Aurora, Colorado
FIRST ASSURED WARRANTY CORPORATION / PRIMEGUARD INSURANCE COMPANY INC., A RISK RETENTION GROUP 1997 - 1999
Vice President of Operations, Greenwood Village, Colorado
AUTOMOTIVE PROFESSIONALS INCORPORATED (TRAVELERS VEHICLE SERVICE CONTRACT ADMINISTRATOR) 1990 - 1997
Vice President of Claims, Rolling Meadows, Illinois
AUTOMOTIVE PROFESSIONALS / BROKERAGE PROFESSIONALS INCORPORATED (MGA FOR TRAVELERS) 1988 - 1990
Claims Manager, Rolling Meadows, Illinois
U.S. TRUCK BODY - MIDWEST, INCORPORATED 1987 - 1988 Midwest Marketing / Sales Director, Streator, Illinois
LARRY FAUL AUTOMOTIVE GROUP (PONTIAC, OLDSMOBILE, GMC) 1973 - 1987
Service Director / Service Manager / Shop Forman / Service Advisor / Technician, Schaumburg, Illinois
PERFORMANCE HIGHLIGHTS
> Formation of a Risk Retention Group for insuring service contract administrators / obligors (Hawaii domiciled) and secured the associated reinsurance from an A++ rated reinsurer during the RRG's first year of operation.
> Established all operational procedures, developed contracts and agreements, and designed computerized claim and underwriting criteria for several vehicle service contract companies. Designed web sites to integrate e-commerce sales of service contract programs on the internet. Established strategic alliances and negotiated contracts with other web sites and consortiums.
> Designed and developed specifications for computer software to ensure strict contract compliance and prompt claims administration. The Travelers Indemnity Company endorsed the new software as their "program of choice" for all Travelers service contract administrators nationwide. This program resulted in annual savings of over $350,000 each year from human error alone.
> Devised auditing guidelines and procedures for the Travelers Indemnity Company to evaluate the underwriting and claims submissions of their dealers. Analyzed audit results, recommended corrective actions, and negotiated settlements for restitution as required. Results: Remuneration in excess of $210,000 from dealers during the first year of the audit program.
> Solicited by automotive dealers and other service contract administrators nationally to train employees and improve their overall operations. Results: Increased market penetration, customer satisfaction, personnel knowledge, and productivity in all departments...thus generating additional profits through efficiency without increased personnel expenditure.
> Analyzed service contract wording and devised language that was "customer friendly," while addressing the most common reasons for customer and legal disputes. This resulted in maximum customer and dealer satisfaction while providing added protection for the service contract administrator.
> Created and implemented training programs for sales agents throughout the US and Canada that gained the respect and trust of dealership service departments. Implemented dealership service drive programs to promote the sale of service contracts by service advisors. Results: Increased communication and rapport prompted additional revenue through sales of service contracts by the service department personnel.
> Organized a total team approach between company departments to improve inter-departmental communications and relations. Results: Increased cooperation and morale, which generated numerous costs saving ideas (most ideas saved between 5 to 25 man-hours per week).
EDUCATION / LICENSES
> Hold 10 Property & Casualty Insurance Licenses
> Internet marketing into the next century, April 1999, Denver Colorado
> CICA/NRRA International Alternative Insurance Symposium, March 1998, Indian Wells, California
> The Oak Agency "School of Finance", May 1991, Elmhurst, Illinois
> General Motors University of Automotive Management, April 1979 to April 1981, Flint, Michigan
> General Motors People to People Service & Sales Seminar, March 1978, Hinsdale, Illinois
> General Motors Technical Product Seminars ( 18 ), July 1974 to March 1986, Hinsdale, Illinois
> ASE Certified, all 8 categories of automotive repair, June 1980 & 1985, Triton College, River Grove, Illinois
REFERENCES
Available Upon Request
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